We deliver our products to the following regions:
Mainland France
Belgium
Switzerland
Shipping is free for all orders, with no minimum purchase required.
Orders are prepared and shipped within 0 to 24 hours after payment confirmation.
Orders placed after processing hours may be shipped on the next business day.
Estimated delivery time is 48 to 72 hours after shipment.
These timeframes are indicative and may vary depending on destination and logistical conditions.
Deliveries are handled by:
DHL
A tracking number will be provided to the customer once the order has been shipped.
Customers can track their order using the tracking link sent by email.
In the event of delays beyond our control (carrier issues, exceptional circumstances, force majeure), we cannot be held responsible.
However, we make every effort to ensure fast and efficient delivery.
The customer is responsible for the accuracy of the delivery information provided at checkout.
In case of an incorrect address, we cannot be held responsible for delivery delays or failure.
If a package is unclaimed or refused by the customer, it may be returned to the sender.
The Seller reserves the right to charge any costs incurred in such cases.
In case of a problem (lost, damaged, or not received package), the customer must contact support at:
contact@mycanipets.com
We will open an investigation with the carrier to resolve the issue as quickly as possible.
An order is considered delivered once the carrier confirms delivery.
Any claim must be supported by appropriate evidence.