These General Terms and Conditions of Sale are concluded between:
MYCANIPETS
Address: Compass Building - FRANCE
Email: contact@mycanipets.com
Hereinafter referred to as the “Seller”.
These Terms and Conditions aim to define the conditions under which the Seller offers its products for sale via the JetPulse website, as well as the rights and obligations of the parties in the context of online sales.
Any order implies full and unconditional acceptance of these Terms and Conditions.
The products offered for sale are described as accurately as possible.
Photographs and visuals are non-contractual.
The Seller reserves the right to modify the product range at any time.
Prices are indicated in euros (€), all taxes included (TTC).
Shipping is free within the serviced areas.
The Seller reserves the right to modify prices at any time, without affecting orders already confirmed.
Any order is considered final once payment has been validated.
The Seller reserves the right to refuse or cancel any order in case of:
suspicion of fraud
previous dispute
inaccurate or incomplete information
An order confirmation is sent by email.
Payment is due immediately upon ordering.
Accepted payment methods:
Credit card (Visa, Mastercard)
Apple Pay / Google Pay
PayPal
Klarna
All transactions are secured via SSL encryption.
Serviced areas:
Mainland France
Belgium
Switzerland
Delivery times:
Orders are delivered within 48 to 72 hours after shipment.
Carrier: DHL
Shipping is free.
Delivery times are indicative only. The Seller cannot be held responsible for delays caused by the carrier or exceptional circumstances.
The customer must check the condition of the package upon delivery.
Any issue (damaged parcel, missing item) must be reported within 48 hours to: contact@jetpulse.fr
The customer has a period of 100 days from receipt to exercise their right of withdrawal.
Return conditions:
product must be new
unused
in original packaging
Return shipping costs are covered by the Seller.
Refunds are issued after receipt and inspection of the product.
The Seller reserves the right to refuse a refund if the product is used, damaged, or incomplete.
The Seller shall not be held liable in case of:
misuse of the product
use not in accordance with instructions
indirect or consequential damages
The customer is solely responsible for the use of the product.
Products benefit from applicable legal warranties.
In case of defect, the customer must contact support at: contact@jetpulse.fr
Personal data collected is used solely for order processing.
The customer has the right to access, modify, and delete their data.
All elements of the JetPulse website are protected by intellectual property laws.
Any reproduction is prohibited without prior authorization.
These Terms and Conditions are governed by French law.
In case of dispute, an amicable solution will be sought before any legal action.
The customer acknowledges having read and accepted these Terms and Conditions without reservation before placing any order.